Privacy Policy

This Privacy Policy describes how MyWik, operated from 2, Jalan BS 9/10, Taman Bukit Serdang, 43300 Seri Kembangan, Selangor, Malaysia, collects, uses, stores, and discloses personal data in connection with the mywik.online website and the MyWik platform. This policy is prepared and maintained in compliance with the Personal Data Protection Act 2010 of Malaysia (PDPA 2010), which governs the processing of personal data in commercial transactions within Malaysia.

By accessing mywik.online or submitting information through any form on this website, you acknowledge that you have read and understood this Privacy Policy. This policy applies to all visitors, enquirers, and enterprise customers who interact with this website or engage with our services.

1. What Information We Collect

MyWik collects personal data only to the extent necessary for the purposes outlined in this policy. The categories of personal data we may collect include contact information such as full name and email address when you submit an enquiry through our website contact form. We also collect the content of messages you submit, including the subject matter you select and the description of your enquiry.

When you visit mywik.online, our hosting and analytics infrastructure may automatically collect certain technical data. This includes your Internet Protocol (IP) address, the type and version of your web browser, the pages you visit, the duration of your visit, the referring URL, and the device type you use. This data is collected in aggregate and is generally not associated with your personal identity unless you have also submitted a contact form.

For enterprise customers who proceed to use the MyWik platform, additional data is collected under the terms of the enterprise service agreement. That data processing is governed separately by the data processing addendum attached to the enterprise agreement and is not the primary subject of this website privacy policy.

2. How We Use Your Information

Personal data collected through the contact form is used to respond to your enquiry and to communicate with you about the MyWik platform and services you have expressed interest in. We do not use your submitted information for unsolicited marketing unless you have separately provided consent for such communication.

Technical data collected automatically during your visit is used for the purpose of maintaining and improving the website, understanding how visitors use the site, and identifying and resolving technical issues. This data helps us understand which sections of the website are most useful and how the site performs across different devices and browsers.

We may also use aggregated and anonymised data for internal reporting purposes. This aggregated data does not identify any individual and is used solely to understand broad usage patterns.

3. Legal Basis for Processing

Under the PDPA 2010, personal data processing in commercial transactions must be conducted with the knowledge or consent of the data subject or pursuant to another lawful basis. When you submit a contact form on this website, you are providing your consent for us to process the information you submit for the purpose of responding to your enquiry. This constitutes a voluntary disclosure made for a specific commercial purpose.

Technical data collected automatically is processed on the basis of our legitimate interest in maintaining a functional and secure website. We consider this interest to be proportionate and not overridden by the interests or fundamental rights of website visitors, given the limited nature of the data collected and the technical purpose for which it is used.

4. Data Retention

Enquiry data submitted through the contact form is retained for the period necessary to respond to the enquiry and, where a commercial relationship develops, to maintain records of the initial contact. Where no commercial relationship develops following an enquiry, contact information is generally not retained beyond the period needed to complete the correspondence.

Technical data collected through website analytics may be retained for a period of up to twenty-four months in aggregate form for the purpose of trend analysis. Individual session data is not retained beyond the analytical aggregation period.

5. Disclosure of Information

MyWik does not sell, rent, or trade personal data collected through this website to third parties. We may share personal data with service providers who assist us in operating this website, including hosting providers, email delivery services, and analytics platforms. These service providers are permitted to use personal data only for the purposes for which it was shared and are contractually obligated to protect the data in a manner consistent with this policy.

We may disclose personal data where required by applicable law, including in response to a lawful request from a regulatory authority or court order under Malaysian law. In such circumstances, we will disclose only the minimum information necessary to satisfy the legal requirement.

6. Data Security

We implement technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include encrypted communications via HTTPS across the website, access controls limiting who within our organisation can view submitted enquiry data, and regular reviews of our data handling practices.

No method of transmission over the internet is entirely secure. While we take reasonable precautions, we cannot guarantee absolute security of data transmitted to this website. You transmit personal data to us at your own risk.

7. Your Rights Under the PDPA 2010

Under the Personal Data Protection Act 2010 of Malaysia, you have the right to access personal data we hold about you and to request correction of personal data that is inaccurate, incomplete, misleading, or not kept up to date. You also have the right to withdraw consent to the processing of your personal data, where processing is based on consent, by contacting us using the details below.

To exercise any of these rights, please contact us in writing at [email protected] or by post to our registered address at 2, Jalan BS 9/10, Taman Bukit Serdang, 43300 Seri Kembangan, Selangor. We will respond to all requests within the timeframes required under applicable Malaysian law.

8. Cookies

This website uses cookies and similar tracking technologies. The use of cookies is governed by our separate Cookie Policy, which forms part of this Privacy Policy by reference. You may manage your cookie preferences through the cookie consent interface presented when you visit the website.

9. Third-Party Links

This website may contain links to external websites operated by third parties. MyWik is not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any external websites you visit through links on this site. This Privacy Policy applies only to mywik.online.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our data handling practices or applicable legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this document. We encourage you to review this policy periodically. Continued use of this website following the publication of an updated policy constitutes acceptance of the revised terms to the extent permitted by applicable law.

11. Contact Information

For any questions, requests, or concerns relating to this Privacy Policy or the handling of your personal data, please contact us at:

MyWik
2, Jalan BS 9/10, Taman Bukit Serdang
43300 Seri Kembangan, Selangor, Malaysia
Email: [email protected]
Phone: +603 8957 7500